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Q. How to fill in the details required for Invoicing?

Organizations can subscribe to the product only if the billing details are entered.

The detailed steps to fill-in the billing details are as follows:

  • Login to your account from the home page.
  • From the navigation bar, select Click on the gear symbol > Billing.
  • You will be redirected to Increff Billing (services.increff.com/billing)
  • Go to Billing Settings (select from the sidebar)
  • There are two subsections, Billing Contact Details and Billing Details.
    • In the Billing Contact Details, enter the details of the point of contact from your organization.
    • In the Billing Details, enter details of your company.
  • Click on submit. You are done!

Q. When does an invoice get generated?

Invoice will be generated on the 1st of a month for the previous month. There will be a period of 2 months from the day of invoice generation, within which payments are expected to be done.

Failure in payment within 2 months will move the invoice to “Overdue” status and access to IRIS will be restricted.

No invoice will be generated for the trial period (first one month).

Q. How do I complete the payment for an invoice?

Our billing service has been integrated with Razorpay which offers a host of payment methods.

Razorpay is a PCI DSS and ISO:27001 compliant payment solution that uses the highest assurance SSL/TLS certificate, which makes sure that no unauthorized person can access your sensitive payment data over the internet.

The detailed steps to complete a payment:

  • Login to your account from the IRIS home page.
  • From the navigation bar, select Click on the gear symbol > Billing.
  • You will be redirected to Increff Billing (services.increff.com/billing)
  • Click on “Pay Now” from the sidebar.
  • The pop-up will contain the pending amount for your domain.
    [Note: We also support partial payments. An invoice will be “Paid”, only if the total amount of the invoice is paid.]
  • Click on Pay. This will open a Razorpay pop-up.
  • Select your preferred payment method and complete the transaction.
  • You can view your payment receipt under Transaction History in Increff Billing.

Q. What is the pricing for IRIS ?

IRIS has a flat-price, charged pro-rata.

International CustomersIndian Customers
Iris Subscription$1,299₹100,000

Price per month (exclusive of tax*)

IRIS will be free for the first 3 months.

*Additional 18% GST is applicable for Indian customers

Q. Why is the amount on my invoice different from what is mentioned in the pricing policy?

This can happen due to the following reasons:

  • 18% GST is applicable on the price mentioned for Indian customers.
  • Billing starts from the day your trial period ends. For e.g., if you signed up on Mar 15, you will be billed from Apr 16. So, on May 1, you will be billed for Apr 16 to Apr 30. The amount charged for a month will be in the ratio of number of days billed to the total number of days in that month.
  • Similarly, if a user has been added/enabled during a month, the user will be charged starting from the day of addition of the user.
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